Details: Job Description Title: Inventory Control Employee (ICE) Full Time Job Codes: 00188 (P/T) 00088 (F/T) Supervisor: Profit Center General Manager Department: 400-Shop • Location: As Assigned Purpose: To assist the Shop Management Team with inventory management. Completecycle counts, check in orders, process inventory receipts and maintain and organize partsroom. Uniform & Appearance: Inventory Control Employee shouldadhere to the following personal appearance and uniformstandards: ? Employees should be clean at all times. ? Hair must always be neatly groomed, clean and regularlywashed. Hair must not be dyed unnatural colors. Hair styles thatregularly get into the eyes should be avoided. Men may wearbeards and mustaches if they are clean and well groomed. ? Be discreet and understated in the application of perfumes andmakeup. ? Fingernails must be neatly trimmed and clean. ? Uniform should be clean, complete and without wrinkles, tears orcuts.  Nametags must be worn at all times.  Wear khaki pants or skirt. Jeans, Spandex and stretch pantsmay not be worn. Shorts may not be worn. Skirts may not bemore than one inch above the knee. Skorts may not be worn.  Wear a TA shirt or smocks with an embroidered logo. Shirtsare to be worn tucked in. Award and/or service pins may beworn above the nametag or on the shirt collar only.  A dark or color coordinated belt must be worn with pants andskirts unless they are specifically designed to be worn withoutone. ? Wear closed toe slip resistant dark colored shoes. Socks must beworn and should be solid, dark color or white. ? Jewelry should not be gaudy or large. Earrings are permitted, butmust not be larger than the ear lobe. Sunglasses should never beworn at work. The Employee Appearance and Uniform Guidelines policyprovides more detailed guidelines that must be adhered to. Primary Duties: Position responsibilities fall into four major areas: People, Profit & Loss,Product Quality/Service and Personal Development. Employees achieve success in theposition by effectively accomplishing the following responsibilities: Customer Service Representative — Regular Job Description Job Descriptions CSR — Regular-2© 1997, 2000 TA Franchise Systems Inc. Rev. 0011 People  Knows and follows safety guidelines and is alert to and reports potentially unsafe situationscaused by employees and customers.  Wears and uses protective equipment properly.  Continually monitors personal and other employees' behavior for unsafe practices and takescorrective action when necessary.  Displays enthusiasm for TA and our customers.  Trains in own position. Cross trains in other positions.  Willingly helps other employees when needed.  Upholds company standards.  Notifies manager of positive and negative feedback from customers.  Suggests and supports innovative ideas. Profit & Loss  Implements the Full, Clean and Straight (FCS) policy in the Shop department.  Assists in taking inventory. Assists in inventory cycle counting, ordering, receiving, marking(PLU Number) and storing merchandise. Process inventory transfers (including warranty work).  Follows all security guidelines and procedures. Is alert to possible shoplifters, walkouts anddrive-offs.  Knows and completely understands the day-to-day operation of all computer systems in theShop Profit Center, and operates POS systems properly and efficiently.  Completes Core and Oncor Returns. Process Freightliner and Delco Warranties. Ship warrantyparts to vendor.  Reviews Work Orders from previous shift(s).  Process Purchase Orders and Requests for Documentation (DRs), Reconcile invoices forpayment, research negative on hand inventory discrepancies, research charge backs andprocess inventory adjustments. Product Quality/Service  Ensures QSC standards are met on the job. Shares responsibility for meeting all standardsduring the shift.  Is knowledgeable about all other areas of the travel center and can guide customers to desiredservices.  Keeps parts room, shelves and fixtures clean and neat. Maintains TA's “Strikingly Clean"image. Personal Development  Works in conjunction with Shop General Manager to identify personal development targets.Takes steps to achieve personal development targets. Performance Measurement: Progress will be measured through regular employeeevaluations. The evaluation process includes being evaluated against TA sharedCustomer Service Representative — Regular Job Description Job Descriptions CSR — Regular-3© 1997, 2000 TA Franchise Systems Inc. Rev. 0310 objectives and other objectives agreed upon with your supervisor. Following is anoverview of the TA shared objectives. The objectives are defined more fully in theInventory Control Employee Evaluation Form.Attendance: Measures the employee’s punctuality and reliability.Safety: Measures the employee's adherence to safety regulations as well as his/herconscientiousness at identifying safety concerns and taking corrective action.Personal Appearance: Measures the employee’s adherence to uniform, eating andsmoking policyJob Knowledge: Measures how well the employee handles assignments withminimal direction. Required training courses completed in a timely manner.Personal Relations: Measures the employee’s ability to get along with co-workersand customers.Housekeeping: Measures the employee’s ability to keep the work area neat and cleanand completion of the Shift Sanitation Checklist.Customer Satisfaction: Measures how fast, friendly, and accurately service isprovided to each customer.Operational Standards Measures the employee’s work order void rate.Speed of Service: Measures the employee’s ability to keep customer time waitingunder 45 min.Education and Experience Requirements: ? Minimum of High school graduate or equivalent. ? Must have basic computer skills. ? Able to relate well with people. ? Must possess a satisfactory work record and ability to work with minimaldirection.

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