Details: Req ID# 6820BRTitle Sourced Products Inventory AdministratorDepartment Customer Care/Contact CenterCompany Name Safeguard Business Systems, Inc.Location of Position Lansdale, PAState PennsylvaniaFull Time/Part Time Full TimeShift Type TraditionalJob Description:Job Summary1. Providing day-to-day support for Safeguard inventory transactions and is the primary point of contact for all sourced inventory related matters.2. Expediting and handling incoming invoices and inquiries from Standard Program vendors.AccountabilitiesAbility to create and maintain warehoused inventory through SAP and communicate any discrepancies and/or issues to supervisor/lead/distributors/Finance.Have product and process knowledge about individual standard program and the warehoused inventory program.Develop processes, procedures, measures and reporting as appropriate for inventory transactions.Provide support role in BAM integration initiatives.Work closely with Finance and Product Manager on inventory transactions for proper maintenance of warehoused inventory.Receives inbound calls, email or chat from customers/partners regarding questions and/or issues with products and services i.e websites, e-mail,Provide strong customer centric focus with the ability to understand and prioritze customer needsSupport and maintainan above average service level requirementsAdhere to policies, procedures and escalation paths of Call Center and Deluxe leadershipImplements coaching feedback and takes action to make changes as appropriateAssesses level of issue and responds appropriately..Required:EducationHigh School diploma/Associate Degree plus 1-2 years experience in customer service or technical support call center.Other Knowledge, Skills and AbilitiesProvide customer support/technical assistance via telephone, email, and/or chatStrong written/verbal communication skillsRequired: Qualifications:Excellent customer service attititude with ability to maintain professional demeanor when dealing with customers at all timesProven working knowledge of internet, e-mail and website technology.Ability to work in a fast-paced, performance-driven environment that requires constant change and adaptability.Team player with the ability to handle change and shifting priorities.Must be flexible to work hours/shifts based on business needs.Excellent communication & interpersonal and problem solving skills with sales ability.Strong analytical and problem-solving skills.Good administrative detail and organizational skills.Experience working on a PC with accurate keyboarding skills. Strong working knowledge of MS Office applications.Proficient with windows operating system.Ability to type 20 wpm.Ability to sit for long periods of time while communicating over the telephone.Ability to sit for long periods of time working on computer.Desired experience:• Experience estimating offset and digital printing preferred Experience in a business forms production environment strongly preferred• Experience with direct customer interaction• Experience in a sales environment with distributors or franchisees preferred• Experience in handling customer complaints preferred• Previously worked successfully in a fast paced environment• Systems: AS400, CMS, Siebel, Excel, ESP Online, SageNote: Attendance is an essential function of the job and will be governed by attendance policySafeguard is an exciting and positive work environment.Safeguard offers excellent benefits including medical, dental, vision, and life insurance, short and long-term disability, 401(k), PTO and holidays.Safeguard is an Equal Opportunity Employer.Preferred:Pre-Employment Screening Drug screen and background check required. EOE/M/F/D/V.

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